The Role

Reporting to the Community Fundraising Manager, the Community Fundraising Coordinator is responsible for coordinating and implementing selected Third-Party events, stewarding VIP fundraisers and assisting with event planning and coordination. This role takes the lead in driving Peer to Peer fundraising events participation and retention to help achieve fundraising targets and revenue objectives. The Community Fundraising Coordinator works closely with the wider Fundraising team, Corporate Partnerships team, Supporter Engagement team & Marketing Communications directorate, as well as external agencies and suppliers.
The position is responsible for the provision of high levels of customer service to community fundraisers, including excellent inbound and outbound call handling, complaint handling, and responding to community fundraising and donor enquiries in a timely and professional manner.
A key element of this role is to inspire and support community fundraisers to achieve their best fundraising results for Black Dog and ensure fundraisers continue to interact with the Institute on a long-term basis.

Duties & Responsibilities

Fundraising
• In conjunction with the Community Fundraising Manager, develop and deliver the overall direction for selected VIP community fundraisers and mass participation events, continuing to grow income and participation by building a vibrant community of engaged fundraisers.
• In collaboration with the Community Fundraising Manager and Supporter Engagement team develop effective communications and stewardship strategies to (re-) engage supporters toward further financial support and fundraising.
• Lead the strategy and development of selected mass participation events and maintain relationships with event agencies.
• Support VIP community fundraisers with fulfilment of materials and collateral such as fundraising guidelines, authority to fundraise letters, logo, posters and other materials to assist with their fundraising activities.
• Liaise with the Supporter Engagement team to maintain and update the community fundraising events calendar and ensure itis kept up to date on the Black Dog Institute website.
• Assist Community Fundraising Manager in executing the strategy and coordinating signature and VIP fundraiser events.
• Provide ongoing follow-up with fundraisers before, during and after their fundraising activity or event and steward fundraisers toward repeat support of Black Dog.

Supporter Relationship Management
• Inspire supporters and maintain effective relationships with them across a variety of channels including telephone, email, social media, online and face to face where necessary.
• Ensure excellence in customer service standards, responding in a timely, pro-active and helpful manner at all times.
• Undertake outbound calling for specific fundraising projects.
• Ensure all supporter enquires via phone and through the fundraising email inbox are actioned and resolved appropriately.

CRM Database & Website
• Ensure accurate entry of fundraiser information and appropriate updating of records as required, including recording of conversation notes with fundraisers.
• Assist supporters with the creation of online fundraising pages via third party platforms such as Funraisin and Grassrootz.

General
• Working with other team members, play a role in continuous improvement in processes, to support community fundraising programs in the most cost-effective manner.
• Source updated content for Community Fundraising pages of website as required and liaise with Supporter Engagement team to ensure pages remain current.
• Undertake outbound calling for specific fundraising projects.
• Assist with coordination of and attendance at Black Dog Institute events.
• Continue to build upon knowledge of the non-for-profit sector and best-practice fundraising, as well as build sound knowledge of Institute research and programs.
• Attend all team meetings as required.

Work, Health, and Safety (WHS)
• Ensure self-compliance with all WHS legislation and BDI WHS Policy and Procedures.
• Report any WHS hazards and significant issues to Director, People & Culture or delegate.
• Work in a safe manner, applying a duty of care.

Note: the list of responsibilities is not exhaustive, and the Institute may change or request additional activities to meet the operational needs of the business.

Skills & Experience Required 

Essential Criteria
1. A minimum two (2) years of work experience in online fundraising or marketing campaigns and relevant training.
2. Proven skills in time management, organisation and prioritisation of competing deadlines.
3. Demonstrated experience in and understanding of diverse digital channels (including social media, sms, website, edms) and their application within fundraising.
4. Excellent interpersonal and relationship building skills, as well as the ability to build rapport quickly and sensitively with people from diverse backgrounds.
5. High degree of empathy and ability to always maintain a professional manner, including when dealing with difficult or sensitive enquiries.
6. Highly developed verbal and written communication skills.
7. Demonstrated computer literacy, including Microsoft Office, Microsoft Teams, JIRA (or other similar project management tools) and intermediate Excel skills.
8. Ability to work well with others and demonstrate a positive and proactive attitude.
9. Alignment to The Black Dog Institute work, mission and values.
 

Desirable Criteria

1. Experience in the Not for Profit (NFP) or mental health sectors.
2. Event planning experience.
3. Experience with fundraising platforms and/or content management systems.
4. Experience with Customer Relationship Management software, preferably Raisers Edge.
5. Demonstrated account management with external events companies.

EEO Statement
Black Dog Institute is committed to achieving a diverse and inclusive workforce that reflects our wider community. We ensure equal employment opportunity for all, regardless of age, appearance, carer status, cultural and/or racial background, disability, gender identity, lived experience, religion or sexual orientation. 

How to Apply

To become a part of the Black Dog Institute team, follow the link to ELMO to apply and submit your most up to date resume. If you are shortlisted for the role, we will call you and let you know you are successful. Please do not respond to any suspicious emails requesting you to upload your ID or personal details. We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.