The Role

Reporting to the Director of Clinical Services and working closely with Clinical Leads, you will provide strategic and operational leadership to ensure services operate within a high-quality, financially sustainable and scalable framework.

 You will be responsible for strengthening governance and risk management practices, optimising workforce and operational performance, enhancing patient experience, and supporting the successful implementation of innovative clinical and research initiatives. You will also play a key role in translating successful programs into sustainable operating models that can be adopted across Black Dog Institute and partner organisations.

Duties & Responsibilities

• Lead operational performance across the Clinical Services Directorate.
• Drive business planning, workforce strategy and resource optimisation.
• Oversee governance, risk management, compliance and quality assurance frameworks.
• Monitor financial performance and support strategic investment decisions.
• Champion patient-centred service design and continuous improvement initiatives.
• Lead operational delivery of grants, funded programs, clinical trials and strategic projects.
• Develop meaningful performance reporting, dashboards and data-driven decision-making processes.
• Support new partnerships, service expansion opportunities and organisational growth.
• Build scalable operational and quality frameworks that enable innovation and long-term impact.

Skills & Experience Required 

You are an accomplished operational leader who thrives in complex and mission-driven environments. You bring a strategic mindset, strong governance expertise and a track record of translating ambitious goals into sustainable operational outcomes.

To be successful, you will have:

Essential

• A tertiary qualification in health management, healthcare administration, public health, business management, psychology, nursing, allied health or a related discipline.
• Significant experience leading complex healthcare, clinical, research or service delivery operations.
• At least five years' experience in a senior leadership role with accountability for operational performance, governance, workforce management and strategic outcomes.
• Experience leading organisational change, service transformation and implementation of new operating models or services.
• Strong knowledge of healthcare governance, regulatory compliance, accreditation and quality improvement frameworks.
• Experience overseeing clinical, patient management, CRM or research platforms.

Desirable

• Experience working within the not-for-profit sector.
• Knowledge of university, research or academic environments

Inclusion at BDI  

We are committed to fostering an inclusive and accessible recruitment experience where all candidates can fully participate in the process.

We warmly encourage applications from First Nations peoples, culturally and racially diverse communities, LGBTQIA+ individuals, people with disabilities, and others from underrepresented backgrounds.

We recognise that not everyone has had equal access to opportunities, and valuable skills and perspectives can be gained through diverse life experiences.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply as your lived experience and insights are important to us.

Accessibility

If you have accessibility requirements or require information in an alternative format, please email workplaceadjustments@blackdog.org.au or phone 02 9382 4530 

Privacy

We respect your privacy and confidentiality. We only provide information to other staff where it is needed to arrange workplace adjustments.

How to Apply 
To become a part of the Black Dog Institute team, follow the link to ELMO to apply and submit your most up to date resume. If you are shortlisted for the role, we will call you and let you know you are successful. Please do not respond to any suspicious emails requesting you to upload your ID or personal details. 

Commencement of employment with the Institute is subject to the completion of relevant pre-employment checks, include reference checks, a National Criminal History Check, and other role-specific requirements.
These checks are conducted in line with the Institute’s commitment to providing a safe, respectful and inclusive environment for all employees, and check outcomes are reviewed and applied fairly and in accordance with the inherent requirements of the role