The Role

The purpose of the Product Manager (my Compass) role is to develop, deliver and manage the myCompass product and associated solutions in line with grant guidelines and BDI’s research, to ensure it effectively translates and scales for the general market. 

Duties & Responsibilities

Product Strategy 
 

• Conduct analysis of current product performance, identifying areas for improvement and optimisation. 
• Understand user pain points and jobs-to-be-done to inform a clear product roadmap. 
• Carry out targeted user research where necessary to address blind spots. 
• Develop a product strategy (in collaboration with the Lead Researcher) that maximises impact. 
   

Customer & Market Insight

• Champion the user perspective in all product discussions and decisions. 
• Partner with researchers to map user jobs-to-be-done by segment and ensure the roadmap aligns with these needs. 
• Ensure product decisions consider those with lived and living experience, First Nations people and accessibility 
   

Data-Driven Optimisation

•  Define and monitor key product metrics to evaluate engagement, impact, and overall performance. 
• Optimise the product funnel using data-led insights to guide prioritisation and decision-making
•  Ensure reporting aligns with product management best practice. 
• Share insights across the organisation to inform broader strategy and operations. 
   

Support Product Delivery

• Prioritise features, bugs, optimisations, and technical debt based on user outcomes, performance, and cost. 
• Collaborate with internal teams (technical, design), external vendors and product colleagues to support delivery of roadmap items. 
• Ensure on-time and on-budget delivery through effective coordination with stakeholders. 
• Own ongoing product maintenance and lifecycle management. 
   

Evidence Translation & Research Collaboration

• Work closely with research teams to identify opportunities for product innovation grounded in the latest evidence. 
• Co-design product features that balance research integrity with real-world usability and adoption. 
   

Governance, Reporting & Compliance 

• Contribute to strategic, operational, and business planning processes. 
• Deliver regular reports on product performance, roadmap progress, and emerging risks. 
• Ensure compliance with policies, including data governance, ethics, and mental health safety standards. 
• Contribute to annual reporting activities to the funder. 
   

Work Health and Safety (WHS) 

• Ensure personal and team compliance with WHS legislation and Institute WHS procedures. 
• Proactively identify and mitigate WHS hazards and risks. 
• Report any WHS hazards and significant issues to Director, People & Culture or delegate and via the Reporting tool Rely. 
• Foster a culture of safety, wellbeing, and accountability within product and development teams. 

Skills & Experience Required 

The successful candidate will be a strategic and user-focused Product Manager with a proven ability to deliver impact in complex environments. They will combine strong analytical skills with creativity, stakeholder management, and the ability to translate evidence into scalable, real-world solutions. 

Essential 

• Minimum 2+ years in a product management or related role. 
• Demonstrated experience managing a digital product end-to-end, including roadmap planning, delivery, optimisation, and lifecycle management. 
• Strong analytical skills with the ability to define, track, and interpret product metrics to drive data-informed decisions. 
• Proven ability to translate user research and jobs-to-be-done insights into actionable product strategies and features. 
• Experience collaborating with cross-functional teams (engineering, design, research, vendors) to deliver products on time and within budget. 
• Excellent communication skills with the ability to represent the user voice and influence stakeholders at all levels. 
• Understanding of governance, compliance, and ethical considerations, particularly in relation to data and/or health products. 
• Strong organisational and prioritisation skills, with the ability to balance strategy, delivery, and operational demands. 
• Experience working with external vendors or partners to deliver product outcomes. 

Desirable 

• Experience working in a research-driven or evidence-based environment (e.g., health, education, government). 
• Familiarity with mental health or wellbeing-related products, services, or safety standards. 
• Knowledge of agile and lean product development practices.

Inclusion at BDI  

We are committed to fostering an inclusive and accessible recruitment experience where all candidates can fully participate in the process.

We warmly encourage applications from First Nations peoples, culturally and racially diverse communities, LGBTQIA+ individuals, people with disabilities, and others from underrepresented backgrounds.

We recognise that not everyone has had equal access to opportunities, and valuable skills and perspectives can be gained through diverse life experiences.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply as your lived experience and insights are important to us.

Accessibility

If you have accessibility requirements or require information in an alternative format, please email workplaceadjustments@blackdog.org.au 

Privacy

We respect your privacy and confidentiality. We only provide information to other staff where it is needed to arrange workplace adjustments.

How to Apply 
To become a part of the Black Dog Institute team, follow the link to ELMO to apply and submit your most up to date resume. If you are shortlisted for the role, we will call you and let you know you are successful. Please do not respond to any suspicious emails requesting you to upload your ID or personal details. 

Commencement of employment with the Institute is subject to the completion of relevant pre-employment checks, include reference checks, a National Criminal History Check, and other role-specific requirements.
These checks are conducted in line with the Institute’s commitment to providing a safe, respectful and inclusive environment for all employees, and check outcomes are reviewed and applied fairly and in accordance with the inherent requirements of the role